TERMS AND POLICIES
How to purchase: You may purchase directly from our Rancho Cordova showroom near Sacramento, CA; or order by phone or email (please see the "Contact Us" page for more information). Our web site is designed to show you our beautifully hand-crafted furniture and decor, and does not yet provide the option for e-commerce.
All sales are final: Casual Elements is a factory outlet store with the objective to pass on this advantage to our customers by keeping our prices as low as possible while maintaining the highest quality. As such, unless your purchased item is defective or a prior return arrangement is authorized in writing, we do not have a return or an exchange policy.
Payments: We accept cash, local checks, Visa, MasterCard, Discover and American Express.
Warranty: Casual Elements is committed to the highest quality standards for all the furniture lines we carry. We warranty our products to be free of defects in material and workmanship. If after your purchase you find a problem with your item, please let us know as soon as possible. Please note that we are not responsible for abuse or misuse of your purchased items.
Construction: All our wood is kiln-dried prior to construction. This minimizes the environmental effects where significant changes in humidity and temperature can cause shrinkage or swelling. All our items are hand-crafted by skilled artisans and master craftsmen using the best quality materials. As such some minor imperfections sometimes do occur and are actually to be expected because that is what gives the furniture its unique beauty and character.
Expected wear: Our hand-crafted furniture will age gracefully with some minor shrinkage and occasional small surface cracks. Fading of outdoor finishes over time is to be expected when the furniture is exposed to the weather. In addition, painted outdoor furniture will show small paint cracks where two or more boards are joined together. However, as the elements transform the appearance of your furniture into elegant time-worn antiques, you can be assured that its structure will be intact for many years to come.
Delivery or customer pickup: All furniture is available for customer pick up from our Rancho Cordova location. We offer in-house local delivery within the Sacramento area as well as nationwide delivery thru our transportation partners. For customer pick up, the customer assumes all responsibility and liability for the loading or transportation in his/her own vehicle.
Damage during shipping: We take great pride in the quality and craftsmanship of our products and pay great attention to details. Our items go thru an extensive quality control process at the factory. In addition, we very carefully inspect every item at our warehouse before shipment then re-package it in a manner that maximizes its protection while enroute. However unfortunately shipping damage occurs from time to time. Upon receipt, please inspect your purchase for any damage to the packaging or item(s). If you suspect ANY damage, please make sure to note it clearly on the paperwork submitted to you by the delivery person before he/she leaves your location and make sure to retain a copy. Then please contact us immediately so we can file a claim with the carrier on your behalf. If the damage is not noted at the time of delivery carriers will not honor any damage claim.
Information collection and use: Casual Elements is committed to ensuring the privacy of our customers. We take all reasonable steps to protect our customers' personal information against loss or misuse. We will not share or sell to others any of the information you provide. That information is solely used to advise you of any special offers or promotions or to contact you for any issues related to after-sales service of your products. If you have any questions or concerns please do not hesitate to contact us.
Site Content: All design and content featured on the Casual-Elements.com website including URLs, navigational buttons and images, artwork, graphics, photography, text, etc are controlled by Casual Elements. This Site in its entirety is protected by copyright. All worldwide rights, titles, and interests are reserved. The contents of our Site and the Site as a whole are intended solely for your personal, noncommercial use. Any use of our Site and its content for purposes other than personal and noncommercial is prohibited without the prior permission of Casual Elements. You may not reproduce, publish, display, modify, sell, or distribute any of the materials from the Site. You may, however, download or electronically copy and print any of the page contents displayed on the Site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any Site materials via email, no right, title, or interest in those materials will be transferred to you.
Colors: Casual Elements has made every effort to display as accurately as possible the colors of our products that appear at the Site. However, the actual colors you see will depend on your computer hardware, we therefore cannot guarantee that your monitor's display of any color will be accurate.